Refund & Cancellation Policy

Last updated: 13 November 2026

When you can request help or a refund

Contact us if you were charged more than once, a payment was captured after a failed or cancelled checkout, paid plan access was not added within 24 hours of the payment, or the paid service is materially defective, incomplete or different from the plan description. We will investigate and, where appropriate, restore access, correct the issue or arrange a refund. Your rights under applicable consumer law remain unaffected.

For a change-of-mind request after digital access has started, contact us promptly. We will review the request and any unused portion of the paid term fairly, subject to the order terms and applicable law. We do not exclude refunds or other remedies where the service was not supplied as agreed or the law requires a remedy.

How to request a refund

Email support@pdfeditor.ae or use the contact page with the subject “Billing and refund”. Include the account email, purchase date, plan and Razorpay payment reference, plus a short description of the issue. Never send your full card number, security code, PIN or one-time password.

We aim to review and respond to billing complaints within four business days. If a refund is approved, we will submit it through Razorpay to the original payment method within seven business days of approval. Your bank or payment provider controls when the credit appears, so it may take additional time to show on your statement. We will share the refund reference when available.

Cancel a recurring plan

Paid Premium and AI Pro subscriptions renew automatically until canceled. Cancel future renewals from Account → Billing or email support@pdfeditor.ae before the next renewal date. The billing page will show the end date and whether auto-renewal has stopped. Cancellation prevents future renewal charges; access normally remains active until the end of the current paid period.

Cancellation by itself does not automatically refund a period already paid for. This does not affect refunds or remedies required by law, including where a service was not supplied, is materially defective or does not match the order.

Payment reversals and failed payments

A checkout cancellation or declined payment does not create a paid plan. If your bank shows a debit but Razorpay reports the transaction as failed, the amount may be a temporary bank hold; contact your bank and send us the payment reference so we can check the provider status. We will not activate a plan based only on a screenshot or an unverified payment message.

If you believe a payment was unauthorized, contact us and your bank or payment provider promptly. We will cooperate with the payment provider’s review and handle any confirmed duplicate or erroneous charge under this policy and applicable law.

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