Digital Delivery Policy

Digital service only

PDFEditor.ae sells online access to document tools and paid plan features. We do not sell or ship physical goods, and no physical delivery fee applies.

When access is provided

For an order placed through online checkout, after Razorpay confirms a successful payment, we activate or extend the purchased plan on the PDFEditor.ae account used at checkout. Activation is normally automatic. Allow up to 24 hours for provider confirmation or account updates to complete.

A pending, declined, failed or unverified payment does not activate a paid plan. Do not pay a second time if your bank shows a debit but the plan has not appeared; contact us with your account email and payment reference so we can reconcile the transaction.

If your access is delayed

If the plan is not visible in your account within 24 hours of payment, email support@pdfeditor.ae or use the contact page with the subject “Billing and access”. Include your account email, plan, purchase date and Razorpay reference. Do not send full card details or security codes.

We aim to respond to billing and access complaints within four business days. If we cannot provide the paid service as ordered, we will work with you to restore access, correct the issue or provide an appropriate remedy under our Refund & Cancellation Policy and applicable law.